Your rights
Sometimes, depending on where you live, and the rules are still being written. Here's the part that actually helps you.
A handful of places have started passing rules that say a business has to tell you when you're dealing with AI, or has to give you a way to reach a person. It's a patchwork. It's different everywhere, and it's changing fast. I'm not going to pretend there's one clean rule, because there isn't, and anyone who tells you there is hasn't read the fine print.
Here's the part that holds up no matter where you live or what the law happens to say this month.
These rules change every few months, and they're different depending on where you live. I translate the ones that actually affect you into plain English, and send them out as they land.
A legitimate business will tell you whether you're talking to AI if you ask it straight. They're not hiding it. So you don't need to memorize which place requires what. You need one question: "Am I talking to a person or AI?"
If you get a clear answer, good. If the thing dodges the question or won't say, that tells you plenty about who you're dealing with. And it matters most when they called you, not when you called them.
What to do
When it matters, ask outright: "Am I talking to a person or AI?" An honest business answers. A dodge is its own kind of answer, and if they're the ones who called you, treat it as a reason to hang up and check.
When a rule changes that gives you a new right, or quietly takes one away, I'll tell you in plain English.